Here you will find information about our policy for bookings, deposits, payments, designs and more. We want to make sure that the whole experience runs smoothly for you and that's why we provide you with very clear information about the process.

CONSULTATION AND DESIGN PROCESS

​

We want you to absolutely love your tattoo, and that's why we offer a free consultation where we’ll talk about what your dream tattoo looks like and we'll discuss your design and ideas. One more person can come in with you if you wish, but we kindly ask you that you only bring one person, if any, as we have limited space. Consultations can be done in-studio and virtually. A consultation is not always necessary, this will depend on the tattoo that you're looking for; we will let you know when you reach out to us. During the consultation, the designing process will be started and a custom tattoo design will be created after. Please expect an updated design 1 week prior to your tattoo session. We will provide you with a price quote based on the estimated design and your artist’s rate. This quote may differ from the final tattoo price, based on any changes made on the day of your tattoo session and how well you can handle the pain. We give you as accurate an estimate as possible. Minor changes to the design can be made on the day of your tattoo session; any major changes will require a second consultation prior to your appointment, a virtual meeting with your artist or extended communication with our team in order for us to take all the necessary steps and time to make it work. If for any reason you are not quite convinced with your design after booking your tattoo appointment, please reach out as soon as possible (prior to your tattoo session) and we will chose the most convenient way for both you and your artist to discuss the details before your appointment.

BOOKINGS

​

During the consultation you will also be able to chose your preferred date and time for your tattoo session; a deposit of $200 is required within 24h of booking to secure the spot and start the designing process. Please make your payment via etransfer to info@molinasart.com. After your tattoo is done, this deposit is deducted from your session’s price. The designing process won't be completed if the deposit hasn't been made. The final design and any updates will remain pending until we receive the deposit and a tattoo session has been officially booked. Deposits are not refundable under any circumstances. We allow one reschedule per project (project meaning one design, and not meaning one single appointment or session). After one reschedule, you won’t be able to reschedule any more sessions, it will be considered a cancellation and you will have to book a new appointment with a new deposit. We have a 48h rescheduling/cancellation policy. All changes to appointment times within the 48-hour window will mean the loss of your deposit. If you do not show up to your appointment without letting us know (no-show), we will require you to pay upfront and in full for the next session you book with us, and that payment will be non-refundable.

​

BEFORE YOUR APPOINTMENT

​

Please make sure that you have signed the waiver sent via email prior to your appointment. Wether is your first or 10th session, the waiver must be signed before every session. You will also receive a Google Invite, please confirm your attendance by clicking "Yes", this is how we will know that you're coming.

​

DAY OF THE APPOINTMENT

​

Please do not consume alcohol or drugs prior to your appointment, we won't tattoo clients that are under the effect of any drugs. You must take a shower before coming to your session. Please arrive on time for your appointment, we allow a 30-min grace period after which we will start charging you according to the artist’s rate. During your tattoo appointment, you might bring one more person with you, if any. Please don't bring more than one person unless you have made a special request previously. The first hour of your tattoo session will be dedicated to making minor changes to the design, stencilling, sizing, and placement. This hour will be charged accordingly to your artist's rate. For full or half-day sessions, you and your artist will take breaks as needed. This usually means two 15-min breaks or a 30-min break. If you need to take additional breaks because you are experiencing more pain than expected, we will provide them to you. However, if you require that the artist repeatedly stop tattooing or if you need to cut the session short due to pain or any other reason, we will have to charge you for the number of hours originally booked and you will have to book another session to finish your tattoo, which will be charged by the hour.

​

TOUCH UPS

​

Not all tattoos will require touch-ups. If a touch up is needed because the ink may came out during the healing process, we will provide you with a touch-up session. To qualify for a free touch-up, you must have followed our aftercare instructions correctly, and contacted our team within 2 months of the date of your appointment with clear photos of the areas to be touched up. We will then assess whether a touch-up is required and get back to you to book your appointment. There will be a fee for all touch-ups due to client negligence or injury, touch-ups for hand and feet tattoos. These touch-ups will be charged by the hour, unless your artists decided to give you a specific quote.

​

MINORS

​

We do not tattoo minors under 18 years old or do face tattoos.

​

ZERO-TOLERANCE

​

We are committed to providing a safe, inclusive, and respectful environment for all of our staff and clients. We will not tolerate any form of discrimination, hate speech, or actions that promote intolerance towards individuals or groups based on their race, ethnicity, religion, gender identity, sexual orientation, age, disability, or any other characteristic protected by law. Any behaviour that is discriminatory, harassing, or otherwise inappropriate will not be tolerated and may result in disciplinary action, up to and including termination of employment or cancellation of services.